Consulting Services
When you hire Zelva consultants, you receive the following:
Full review of your training curriculum, knowledge base, and/or policies to determine areas that are confusing, outdated or not in line with your companies’ best practices.
Detailed report with recommendations on how to improve agent performance through training.
Recommendations at the level of technology your company currently uses.
Advice of options to adjust the level of training technology in use.
Training Services
Each training module comes with customized training content paired with a facilitators guide, practice activities, an assessment to capture and verify evidence of learning, and a Train the Trainer session for your training or leadership team.
Additional training services offered include:
Self-paced eLearning modules (must have SCORM and AICC compliant LMS) with practice activities and assessments built in.
Micro Learning modules, typically around 3 minutes in length. Each Micro Learning module highlights a single important concept.