Zelva was born out of 20 years of contact center and training experience. 

Founder Stephanie Beal got her start as a corporate trainer for a large telecommunications company. Over the course of her career, she's worked with many other organizations to build efficient and effective training programs.  

Her accelerated learning methodology and modular approach not only gets new staff on the team more quickly, but also drastically reduces time to proficiency.  Many of her clients have seen improvements in all their key performance indicators (KPIs) when implementing her programs.